Shipping is calculated based on your address and it's location from our store. There is a 3% processing fee added to your total for credit card payments. If you have any questions please call us at 937-299-2037.
At Vacuum Concepts, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Returns: You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please contact our customer service team at vacuumconcepts@yahoo.com or 937-299-2037 to initiate a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. Please ship your return to:
Vacuum Concepts
2320 E Dorothy Lane
Kettering, OH 45420
Damaged or Defective Items: In the rare case that your item arrives damaged or defective, please contact us immediately at vacuumconcepts@yahoo.com or 937-299-2037 with details and a photo of the damaged or defective item. We will arrange for a replacement or refund as necessary. Thank you for shopping at Vacuum Concepts! If you have any further questions or concerns, please don't hesitate to contact our customer service team.
