We are a family-owned business that has proudly served the Cincinnati and Dayton tri-state areas for 20 years. We take pride in offering excellent customer service and remain committed to providing the best options for our valued customers. Our services include the installation and maintenance of central vacuum systems, along with air duct and dryer vent cleaning. Additionally, we offer top-of-the-line vacuum cleaners for sale and provide service/repair for most vacuum brands.
Shipping & Returns
At Vacuum Concepts, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Please contact our customer service team at email@example.com or 937-299-2037 to initiate a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Please ship your return to:
2304 E Dorothy Lane
Kettering, OH 45420
Damaged or Defective Items:
In the rare case that your item arrives damaged or defective, please contact us immediately at firstname.lastname@example.org or 937-299-2037 with details and a photo of the damaged or defective item. We will arrange for a replacement or refund as necessary.
Thank you for shopping at Vacuum Concepts! If you have any further questions or concerns, please don't hesitate to contact our customer service team.